Playa San Juan Vacations from $1,151

On check-in for 5 days, I was put in a room with disabled access. I was not advised of this but when I saw it, thought it would be fine. The first time I showered, I found that the water spread all over the floor. To me, it was obvious that the cause was a tiled floor with poor slope design. I was told there was no other room to move me to, but they would send a technician to look at the drain. Three visits and a new drain cover did not fix it (no surprise as it was the floor at fault). Meanwhile, I had to use the extra towels to dam the water and try to keep it contained to flow down the drain. The final straw was on my last morning shower before checkout - a large cockroach came up through the bigger holes in the "new" drain cover. The maid service is not daily and despite requesting it one day, they said my do not disturb sign was up when they came - did not get any in the 5 days. In general, the layout of this hotel is very complex and not easy to navigate around - more, better signage would help. The priority clearly is given to timeshare owners and not the casual visitor like myself.

Convenient

Not a 5 star hotel and the room although it was very big and nice, was dirty, particularly the bathroom. The pools are old and quite small, if you want to go to the beach you need to walk 25mins. There isn’t good coffee around and nothing to do. I don’t recommend it at all.

The overall experience was great. Rooms were spacious and comfortable. The staff were very helpful even though there was a difference in language. The staff were very friendly and pleasant. Nightly events were fun and engaging. One feedback I would like to share, I do think the hotel has a sewer backup issue. They were days my room smelt like sewage. I did place a request in for them to check it out. Issue was temporary solved but found it's way too my family rooms which was next to my room. But overall I had a experience.